Key Responsibilities
Loan Collections & Recovery:
- Conduct timely follow-ups with clients on
overdue payments through calls, SMS, emails, and field visits where
necessary.
- Negotiate repayment plans with customers in line
with company guidelines.
- Maintain accurate and up-to-date records of
collections and client communications.
- Issue demand notices and escalate delinquent
accounts to the supervisor where required.
- Coordinate with external service providers,
including field collectors and legal partners, to support recovery
efforts.
- Monitor portfolio at risk (PAR) and recoveries
to meet set monthly collection targets.
Customer Service & Relationship Management:
- Provide professional and respectful customer
service while ensuring firm recovery action.
- Educate clients on repayment obligations and
consequences of default.
- Identify challenges faced by clients and offer
feasible repayment solutions.
Reporting & Compliance:
- Prepare and submit daily, weekly, and monthly
collection reports.
- Ensure adherence to internal credit policies and
regulatory requirements.
- Maintain confidentiality, integrity, and safe
handling of client information.
Requirements
- Diploma or Bachelor’s degree in Business,
Finance, Credit Management, or a related field.
- At least 1 year of experience in credit
collections or loan recovery (experience in a microfinance or credit-only
institution is an added advantage).
- Strong negotiation, communication, and
problem-solving skills.
- Ability to work under pressure and meet strict
targets.
- High level of integrity, professionalism, and
customer focus.
- Proficiency in MS Office; experience with loan
management systems is an added advantage.
How to Apply
