Job Title: Customer Service Officer
Hiring
Organization: Nexgen Packaging
Location
– Locality: Nairobi
Location
– Region: Kenya
Industry: Customer
Service
Job
Type: Full Time
Salary: KES
Date
Posted: 08/05/2025
Job Title: Customer Service Officer
Location: Nairobi,
Kenya
Reports To: Customer
Service Manager
Industry: Packaging Solutions for Apparel & Retail
About Us
Nexgen
Packaging is a global provider of innovative packaging solutions for the
apparel and retail industries. Our Kenya operations support regional and global
clients with high-quality labels, tags, and packaging products, focusing on
efficiency, sustainability, and customer satisfaction.
Key Responsibilities
- Serve as the primary contact for customer
inquiries, orders, and issue resolution.
- Manage the end-to-end order process: order
entry, order tracking, and customer updates.
- Coordinate with internal departments
(production, logistics, design, etc.) to ensure on-time delivery and
quality compliance.
- Maintain accurate customer data and order
history in the system.
- Respond promptly and professionally to customer
complaints, concerns, and feedback.
- Prepare and share regular order status updates
with clients.
- Support account managers and the commercial team
in managing key accounts.
- Monitor stock levels and liaise with the
warehouse for replenishment where needed.
- Ensure timely invoicing and documentation for
dispatches.
Qualifications & Experience
- Diploma or Bachelor’s Degree in Business, Supply
Chain, Marketing, or related field.
- Minimum 2 years’ experience in customer
service within the textile/garment/packaging/accessories industry.
- Strong understanding of production cycles and
order management.
- Familiarity with ERP systems and order
processing software.
- Excellent communication skills – written and
verbal.
- High attention to detail and customer-first
attitude.
- Ability to multitask in a fast-paced,
deadline-driven environment.
Desired Attributes
- Industry-specific knowledge of trims, tags,
labels, or garment packaging is a strong advantage.
- Problem-solving mindset with a proactive
approach.
- Team player with a collaborative attitude.
- Flexible and adaptable to changing client needs.
- Can start immediately
Application Deadline: 8 August 2025
How to Apply
Send your updated CV to ke_hr@nexgenpkg.com Please indicate “Customer Service Officer – Kenya” in
the subject line.
