Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Staff Coordinator, who will be a key point of contact between the company and their customers.
Key
Responsibilities
- Coordinate operations control center
- Maximize the productivity of resources (people,
technology etc.)
- Coach and handhold agents to maintain high
operations standards
- Monitor and improve order delivery time whilst
minimizing order cancellations.
- Evaluate performance with key metrics (etc.)
- Ensure quality assurance checks are completed
and maintained
- Optimize delivery times and maximize Gsat
- Assist all the three users to ensure
satisfaction
- Analyze daily and weekly operation metrics with
a macro view of the long-term success of cities.
- Mentor staff and provide them with support
required in their roles.
- Give structured and actionable daily feedback to
the Team Lead/Supervisor
Qualifications
& Experience
- · Be able to work under pressure and track
thousands of movements every day
- Very good command of English, both written and
spoken
- Proficient in MS Office, G-docs and call centre
equipment/software programs
- Outstanding communication and interpersonal
skills
- Excellent organizational and leadership skills
with a problem-solving ability
- Willingness to work weekends, early mornings,
late nights, and occasional holidays, in an operational 24/7 environment
- Positive and patient
- Ability to multitask is highly recommended
- Ability to learn quickly and adopt to a
fast-paced environment
- Plan, perform and oversee audits on RTO
processes to ensure the quality deliverable.
- Analyze quality results and present possible
solutions and improvements to the Hub Supervisor.
- Interpret and comply with company quality
standards.
- Follow the procedures of sampling and guidelines
for collection and reporting quality data.
- Detect coaching needs and take actions in
accordance with these needs in order to ensure compliance with
quality standards
- Provide coaching inputs to the Supervisor and HQ
in order to maximize agents’ efficiency and quality.
- Report on the results of quality audits.
- Assist the OCC team when need be.
- Any other task related to operations
How to
Apply
Applicants who meet the requirements stated above
should send their applications and detailed CVs with a day – time Telephone
number to the email address: jobs1@hcsaffiliatesgroup.com. Indicating RTO STAFF
COORDINATOR on the Subject line-
Candidates MUST indicate
their Current and Expected salaries.
