About the Role
Reporting
to the Head of Sales – General Business, the Relationship Officer will
drive revenue growth by developing and maintaining strong, long-term
relationships with agents and brokers, ensuring they receive exceptional
service and support. The role focuses on sourcing and retaining profitable
business (new and renewal and tender business), deepening intermediary
engagement, and promoting CIC’s products and brand while ensuring full
regulatory and operational compliance.
Key Responsibilities
Service
Delivery Management
Revenue
Growth and Relationship Management
- Generate revenue from intermediary and client accounts through
proactive upselling, cross-selling, and service optimization.
- Build and sustain strong, mutually beneficial relationships with
agents and brokers by ensuring timely service and an exceptional customer
experience.
- Source and retain profitable business, ensuring growth in both new
and renewal premiums across all assigned channels.
Intermediary
Development and Capacity Building
- Recruit, train, motivate, and retain a high-performing intermediary
network to drive continuous business growth.
- Deliver regular product training and market updates to
intermediaries, enhancing their effectiveness and product knowledge.
- Develop need-based products in collaboration with internal teams to
meet the evolving needs of assigned markets and intermediaries.
Operational
Support and Service Delivery
- Liaise with underwriting, claims, and other internal departments to
ensure timely turnaround on requests, queries, and service issues raised
by intermediaries.
- Ensure accurate and timely preparation and delivery of quotations,
proposals, and tenders to clients and intermediaries.
- Negotiate and facilitate the development of contracts, including
drafting and finalizing contract terms in line with CIC policies.
Market
Engagement and Intelligence
- Plan and execute market activations, field visits, and targeted
sales strategies to drive lead generation and brand visibility.
- Conduct consumer education and awareness campaigns within the
assigned markets to increase product uptake and customer engagement.
- Continuously gather and analyze market intelligence on competitor
activities, product trends, and customer preferences to inform strategic
decisions.
Compliance,
Reporting and Credit Control
- Ensure all intermediaries trading with CIC are fully licensed and
compliant with IRA regulations and other applicable guidelines.
- Enforce credit control policies by actively managing premium
collection and following up on outstanding payments.
- Prepare timely and accurate reports on new business, lost business,
renewals, and pipeline opportunities for performance tracking and
strategic planning.
Brand
Promotion and Representation
- Promote CIC Insurance’s brand and uphold its values in all market
and intermediary engagements.
- Represent CIC in industry forums, client events, and stakeholder
engagements to build trust, visibility, and goodwill.
Foster
Collaboration and Teamwork:
- Promote a culture of collaboration and synergy by enhancing teamwork
across all departments, sales channels, and intermediary engagements.
Generic
Duties:
- Carry out performance appraisal, coaching and mentoring staff;
- Resource allocation, staffing and leave approval;
- Participate in planning and budgeting for the department
- Participate in various meeting and committees.
- Any other duty as may be given by the Head of Sales
Audit,
Compliance And Risk Management
- Strict adherence to all regulations, statutes, standards, practices
and all internal processes and procedures as per the relevant manuals and
comply with all relevant external legislation and regulations with regard
to Compliance requirements.
- Ensure that as a staff you actively contribute to the
department/division attaining a “good” rating in both internal and
external audit by performing your role to the required standards and
adhering to all internal processes and procedures as per relevant manuals,
policies and regulations of the Company.
- Ensure that all risk management requirements within your remit are
addressed and where necessary escalated through the available defined
channels
Who We’re Looking For
Essential
Knowledge/Skills and Experience Required:
- Bachelor’s Degree in a related field
- Three (3) years of relevant work experience
- Diploma in Insurance is desirable
How to Apply
