We are seeking detail-oriented and organized Relationship Officers who will be responsible for building and maintaining strong client relationships, understanding their needs, and ensuring their financial satisfaction, ultimately driving business growth and retention.
Duties & Responsibilities
- Client Relationship Management: Develop
and nurture relationships with clients or customers to enhance loyalty and
satisfaction.
- Client Acquisition: Identify and attract
new clients through targeted outreach, networking, and
relationship-building activities.
- Needs Assessment: Understand the
financial or service needs of clients through effective communication and
needs analysis.
- Product Knowledge: Stay informed about
the organization’s products or services, providing clients with accurate
information and guidance.
- Sales Support: Collaborate with the sales
team to identify opportunities for upselling or cross-selling based on
client needs.
- Customer Education: Educate clients on
various products or services, ensuring they have a clear understanding of
features, benefits, and terms.
- Problem Resolution: Address and resolve
client concerns or issues promptly, maintaining a positive client
experience.
- Feedback Collection: Gather feedback from
clients to identify areas for improvement and relay valuable insights to
the relevant departments.
- Sales Targets: Work towards achieving
individual and team sales targets, contributing to the overall growth of
the organization.
- Market Research: Stay informed about
industry trends, competitor offerings, and market conditions to provide
relevant insights.
- Documentation: Maintain accurate records
of client interactions, transactions, and feedback in the CRM system.
- Cross-Functional Collaboration:
Collaborate with other departments, such as marketing, operations, and
finance, to ensure seamless client experiences.
- Networking: Attend industry events,
conferences, and networking opportunities to expand professional
connections and attract potential clients.
- Compliance: Ensure all activities adhere
to relevant regulations, policies, and ethical standards.
- Communication Skills: Possess strong
verbal and written communication skills to convey complex information
clearly and persuasively.
- Analytical Skills: Analyze client data
and market trends to identify opportunities for business growth and
improvemen
Skills & Experience
- Education- BSc/BA in Business
Administration or relevant field.
- Certification in relevant field.
- 3 years’ experience working as a
Relationship Officer.
- Experience in working in different
Department.
- Demonstrable competency in strategic
planning and business development
- Experience in fundraising
- Working knowledge of data analysis and
performance/operation metrics
- Working knowledge of IT/Business
infrastructure and MS Office
- Outstanding organizational and leadership
abilities
- Excellent interpersonal and public
speaking skills
- Aptitude in decision-making and
problem-solving
How to Apply
