Location: Thika
Act
as the primary phone-based contact for prospective distributors, wholesalers,
retailers and consumers. Route leads to sales teams, resolve or escalate
product enquiries and complaints, manage loyalty-program communications,
reactivate dormant wholesalers using data insights, provide tele-sales cover
for Trade Sales Executives when required, and deliver actionable market
intelligence to the Sales Team.
Responsibilities
- Receive and route inbound calls from prospective distributors,
forward qualified leads to the Country Sales Manager.
- Handle enquiries from wholesalers and retailers seeking to purchase
products; forward contacts to the relevant Area Trade Executive (TSE).
- Receive consumer calls about purchases or complaints; resolve issues
directly where possible or escalate and track resolution.
- Send and manage communications to wholesalers participating in the
Loyalty Program; issue reminders on targets and rewards and respond to
queries.
- Work with the data team to identify dormant wholesalers using
distributor sell-out data; contact them to diagnose and attempt
reactivation.
- Provide tele-sales cover for TSEs on leave by contacting major
wholesalers on affected routes to seize opportunities.
- Gather and summarize market intelligence,
retailer/wholesaler/consumer feedback, and distributor team input; prepare
concise reports for Sales and Marketing.
- Audit regional Loyalty Program WhatsApp groups to ensure groups
exist and eligible wholesalers are added.
- Provide regular updates and feedback in Daily Sales Review Meetings.
Qualifications
- Degree or Diploma in Sales & Marketing or Business-Related
Course (required).
- Additional training or certification in customer service, sales, or
CRM is a plus.
Key Skills
- Proficient in MS Office (Excel, Word, Outlook).
- Excellent phone-based customer-handling and communication skills in
English and Swahili (verbal and written).
- Comfortable using or learning CRM/call-logging tools and basic
data-dashboard outputs.
- Strong organizational skills, attention to detail, and ability to
follow escalation protocols.
- Proactive, persuasive and service-oriented with good interpersonal
skills.
- 3 years in customer service, telesales, trade support or related
roles (adjustable by hiring level).
- Willingness to work closely with Sales, Data and Marketing teams and
attend daily review meetings.
What We Offer:
- Opportunity to work with a leading energy beverage company in a
growing market.
- Professional development opportunities in a dynamic and supportive
work environment.
How to Apply
Apply
by 3rd March 2026
