JOB PURPOSE
- The Receptionist will serve as the first point of contact for
students, staff, visitors, and external stakeholders. He/she will be
responsible for managing the front desk, handling inquiries (in person,
phone, or email), and providing administrative support to ensure efficient
operation of the university’s front office.
KEY DUTIES AND RESPONSIBILITIES
- Greet and welcome visitors, students, and
faculty in a professional and friendly manner.
- Answer, screen, and forward incoming phone
calls; respond to basic inquiries or direct them to the appropriate
department.
- Maintain the reception area in a clean,
organized, and presentable condition.
- Handle incoming and outgoing mail, packages, and
deliveries.
- Manage visitor logs according to security
procedures.
- Schedule and coordinate appointments, meetings,
and conference room bookings when required.
- Provide administrative and clerical support to
various departments (e.g., data entry, filing, photocopying, document
preparation).
- Assist students with basic queries regarding
admissions, schedules, or campus facilities.
- Maintain records of office supplies and assist
with requisitions and inventory management.
- Adhere to university policies, confidentiality
standards, and data protection regulations.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
- Diploma in Administration, Business, or a
related field preferred.
- Minimum 1-3 years of experience in a front desk,
customer service, or administrative role (experience in an educational
institution is an advantage).
- Proficiency in MS Office (Word, Excel, Outlook)
and office equipment (printer, scanner, phone systems).
- Excellent communication and interpersonal
skills.
- Strong organizational skills and attention to
detail.
- Ability to multitask and handle a fast-paced
environment professionally.
- Professional appearance and demeanor
- Customer service orientation
- Confidentiality and discretion
- Team player with a positive attitude
How to Apply
Interested
candidates who satisfy the requirements below should forward their applications
accompanied by a detailed CV, email address, day time telephone contact, name
and address of three referees. The applications should reach the undersigned
not later than 14th November 2025. The Management University of Africa is an
equal opportunity employer
THE VICE
– CHANCELLOR
The Management University of Africa
P. O. Box 29677 – 00100, NAIROBI
Email: vc.jobapplications@mua.ac.ke
