Responsibilities
COMMISSARY
- Receive and review applications for access to
the UN Commissary and ensure they are in line with rules and regulations
governing the access. Process new and renewal applications, forward for
approval.
- Receive and inspect all incoming containers when
required. Follow a checklist to ensure goods received comply with the host
country agreement list of approved categories of goods and ensure that no
tampering has taken place.
- Process access to the Commissary for the UN
Gigiri conference delegates as required.
FUEL STATION
- Receive and review applications for fuel RFID
tags and ensure that they are in line with rules and regulations governing
issuance of such cards for the UN fuel station. Process the paperwork, and
fuel applications using the Fuel Integrated Management System
- Handle customer queries and complaints in
a timely manner by email, letter, telephone. Escalate problems, sensitive
issues or concerns to the supervisor.
- Receive and inspect fuel deliveries with the
assistance of the Fuel Station Manager. Check container seals and dip
readings and sign off on the delivery note. Forward the delivery documents
to the COU finance assistant for processing. Report on queries or where
you suspect fuel contamination to supervisor.
EVENTS
AND WELLNESS CENTRE (UNEWC)
- Answer customer queries and/or forward the query
to the appropriate UNEWC staff to handle more complex client requests.
COU
ADMINISTRATION
- Maintain and efficient filing system for COU
activities and ensure documents are filed on a daily basis.
- Respond to client inquiries by email and phone.
- Provide information to clients when approached
on how to participate or apply for COU services.
- Handle incoming and outgoing mail, distribution
of documents.
- Order consumables for COU – e.g., office
supplies.
- Maintain the unit’s leave records.
- Perform weekly restaurant check list.
- Book COU official visitors.
- Assists with the collection and analysis of data
as well as preparation of data presentations and reports for information
sharing, responding to queries, knowledge management, planning and
decision making.
- Assists with visualizations and updating
information material such as web pages or brochures.
- Performs other relevant duties as required.
Education
- Completion of High school diploma or equivalent
is required.
- Additional qualifications in front office
operations is desirable.
- Supplementary courses or training in Business
Administration or a related field is desirable.
Work Experience
- A minimum of three (3) years progressively
working experience in customer service and front desk operations is
required.
- The minimum years of relevant experience is
reduced by two (2) years for candidates who possess a first level
University degree.
- Experience in customer support using Enterprise
Resource Planning (ERP) systems is required.
- Experience working with vendors and clients in
cooperate, local Non-Governmental Organizations or International
organization is desirable. One (1) year or more of experience in data
analytics or related area is desirable.
How to Apply
