Front of House Job in Kenya

Job Summary

We are seeking enthusiastic, professional, and customer-focused individuals to join our Front of House team. The ideal candidate will be versatile, able to seamlessly transition between serving tables and preparing high-quality beverages. You will be responsible for providing an exceptional dining and/or café experience for all our guests, ensuring efficient service, and maintaining a clean and welcoming environment.

Key Responsibilities

Customer Service & Dining Experience:

Greet guests warmly upon arrival and thank them genuinely upon departure.
Present menus, inform guests of daily specials, and answer questions about menu items, ingredients, and preparation methods.
Take food and beverage orders accurately using the Point of Sale (POS) system.
Serve food and beverages promptly and correctly to tables.
Anticipate guests’ needs and respond to requests, feedback, and complaints in a timely, professional, and positive manner.
Clear tables, reset dining areas, and assist with general restaurant cleanliness.
Process payments (cash, credit card, mobile) accurately and handle cash drawer responsibly.

Barista & Beverage Preparation:

Prepare and serve a wide range of coffee beverages (e.g., espresso, lattes, cappuccinos) following established recipes and quality standards.
Operate and maintain espresso machines, grinders, and other beverage equipment.
Handle and store coffee beans, milk, and other ingredients properly.
Maintain a clean and organized coffee bar area, including rinsing pitchers, wiping down surfaces, and restocking supplies.
Prepare other non-alcoholic beverages such as teas, smoothies, and fresh juices as required.

General Operations:

Adhere to all health, safety, and hygiene standards and regulations.
Assist with opening and closing duties, including setting up and breaking down dining areas and service stations.
Restock service areas, silverware, glassware, and other supplies.
Communicate effectively with kitchen staff to ensure smooth and accurate order flow.
Collaborate with team members to ensure efficient service and a positive work environment.

Qualifications and Skills

Experience: Previous experience (e.g., 1+ year) as a waiter/waitress, server, or barista in a fast-paced environment is preferred, but not strictly required (training will be provided for highly motivated candidates).
Customer Focus: Exceptional interpersonal and communication skills with a strong commitment to guest satisfaction.
Beverage Knowledge (Barista): Solid knowledge of coffee preparation techniques and a passion for crafting quality drinks.
Teamwork: Ability to work well under pressure in a team setting and handle multiple tasks simultaneously.
Physical Stamina: Ability to stand and walk for extended periods, lift up to 25 lbs, and perform repetitive movements.
Availability: Must be available to work flexible hours, including mornings, evenings, weekends, and holidays.
Integrity: Must be honest, reliable, and possess a professional appearance and demeanor.