Duties and Responsibilities:
- Lead training sessions, both online and
in-person, customized to meet the specific needs of various user groups
and ensure proficiency in using the InEvent platform;
- Deliver live sessions via InEvent’s Live Studio
to partners to demonstrate the product and its capabilities;
- Work on design of website, registration form and
Virtual Lobby to ensure the level of professionalism to the look and feel
of the course;
- Design and maintain course outline, developing
and adapting this as the InEvent features grow;
- May be required to develop and deliver high
quality pre recorded content via the Live Studio to complement
certification;
- Support participating partners in their queries
for the duration of the certification process;
- Coordinate delivery of certification from
partners and ensure partners are supported in their receipt of their
certification;
- Learn continuously about tech and platform
updates;
- Give constant feedback to product development
and support CS and Marketing processes;
- Lead InEvent’s partners through the process to
ensure their certification in the InEvent product;
- Travel may be required to a studio location.
PRE-REQUISITES:
- Fluent English to communicate and interact with
customers around the world.
- Experience with Customer Success or similar.
- Experience with delivery of training or live
customer support
- Experience in a SaaS or tech company.
- Outstanding communication skills and empathy.
- Flexibility and adaptability to manage
multicultural customers.
- Very (very) resilient to learn continuously in a
startup!
- Availablle to work from 9 PM – 5 AM ET time.
How to Apply
