Duties and Responsibilities
- Customer Interaction and Service Excellence
- Greet customers warmly upon arrival and create a
friendly and welcoming atmosphere.
- Respond to customer inquiries, resolve
complaints promptly, and provide assistance in a courteous and
professional manner.
- Guide customers on products, services, or
promotions to enhance their shopping experience.
Transaction
Processing
- Accurately handle cash, mobile money (e.g.,
M-Pesa), credit/debit card payments, and voucher transactions.
- Operate the Point of Sale (POS) system
efficiently to scan items, process sales, and issue receipts.
- Ensure all sales transactions are recorded
correctly and any price discrepancies are flagged and resolved.
Cash Handling and Reconciliation
- Open and close the till/register at the
beginning and end of each shift, ensuring accurate float management.
- Count, reconcile, and document cash in the
drawer to match sales records daily.
- Safely store cash and submit collections to the
accounts/finance department or designated custodian.
Record
Keeping and Reporting
- Maintain accurate records of daily transactions,
receipts, refunds, and other financial data.
- Assist in preparing daily sales summaries and
hand over relevant reports to the supervisor or accountant.
- Flag and report any discrepancies or suspicious
transactions immediately for investigation.
Compliance
and Policy Adherence
- Follow all company procedures for handling cash,
customer service, and transaction documentation.
- Adhere to health, safety, and cleanliness
standards, ensuring the cashier area is always neat and tidy.
- Ensure secure handling of confidential customer
and company information.
Inventory
and Stock Support
- Monitor and report low stock items or
fast-moving goods to supervisors for timely restocking.
- Participate in periodic stock counts and help
with labeling or arranging items when required.
- Inform customers of stock availability or delays
in service where applicable.
Collaboration
and Teamwork
- Work closely with sales staff, supervisors, and
other team members to ensure seamless customer service.
- Support colleagues during peak hours,
promotions, or special events.
- Attend briefings, training sessions, or meetings
as scheduled by management.
Upholding
Professional Image
- Maintain a high standard of personal hygiene and
professional grooming.
- Represent the company positively at all times
through behavior, communication, and appearance.
- Handle customer information with discretion,
maintaining privacy and trust.
Key
Requirement Skills And Qualification
- Diploma or Degree in Business Administration,
Accounting, Finance, or a related field
- At least 1-2 years of proven experience in a
cashier or similar role
- Proficiency in operating POS systems and
handling various forms of payment
- Basic understanding of accounting principles is
a strong advantage
- Muslim ladies are encouraged to apply
HOW TO APPLY
If you
meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews
will be carried out on a rolling basis until the position is filled.
Only the
shortlisted candidates will be contacted.
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