Job Purpose
As a Call
Center Agent, you will manage the organization’s
credit risk by implementing policies and frameworks that minimize losses while
optimizing credit opportunities.
Essential Duties & Responsibilities
Include But Not Limited To The Following
- Build and maintain strong, long-lasting
relationships with customers.
- Achieve individual sales targets by promoting
banking products and services (e.g., loans, deposits, investment
products).
- Ensure timely and accurate management of
customer accounts.
- Address customer complaints, issues, and queries
in a prompt and professional manner
- Prepare daily, weekly, and monthly reports on
customer interactions, sales, and account management activities.
Qualification, Knowledge And Experience
- Minimum of University degree.
- At least 1 year work experience as a Call agent
handling business and customers.
Key
Competencies
- Sales-oriented: Target-driven and able to
achieve individual and branch sales goals.
- Team Player: Collaborative and able to work
effectively with other branch teams to achieve branch goals.
- Problem-solving: Ability to handle customer
complaints and issues calmly and professionally.
- Adaptability: Ability to thrive in a fast-paced
and dynamic branch environment.
- Attention to Detail: Accuracy in handling
customer accounts, transactions, and administrative tasks.
- Professionalism: Maintaining a high standard of
ethics, compliance, and customer care
How to Apply
Interested
and qualified candidates are invited to submit their applications, including a
detailed CV and application letter, to careers@mwananchicredit.com
Please ensure that your application
clearly demonstrates your qualifications and experience as outlined in this job
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