Job Purpose
The purpose of this position is to oversee branch operations,
drive business growth, manage recruitment and training, and enforce company
policies.
Key responsibilities
- Oversee
the day-to-day operations of the branch, ensuring smooth business
functions and operational efficiency.
- Drive
business development within the branch by identifying growth opportunities
and implementing sales strategies.
- Manage
the recruitment of unit managers, brokers, agents, and the Direct Sales
Force, ensuring proper allocation to unit managers.
- Train
Direct Sales Force and unit managers on sales techniques, professional
demeanor, and customer engagement.
- Supervise
all branch staff, ensuring accountability, productivity, and alignment
with company goals.
- Serve
as the final decision-maker in the branch, providing leadership and
strategic direction.
- Liaise
with department heads on disciplinary matters, ensuring fair and compliant
processes.
- Oversee
asset management within the branch, ensuring proper utilization and
maintenance of company resources.
- Facilitate
the training and development of independent agents to enhance sales
performance and compliance.
- Enforce
company policies within the branch, ensuring adherence to cash handling,
customer service, and dress code standards.
- Approve
staff leave requests, ensuring business continuity and workforce planning.
- Implement
and oversee performance management processes, setting branch objectives
and tracking progress against targets.
- Develop
and submit general branch reports to the Head of Business Development and
provide advisory to inform strategic decisions.
- Collaborate
with other departments in the coordination of branch activities and
mitigation of potential risks.
- Any
other responsibilities assigned to the jobholder by the supervisor from
time to time.
Educational
Requirements
- Minimum
of a Bachelor’s Degree in Marketing/Insurance from a recognized
university.
- Member
of Membership in either IIK, CII,CIM, MSK or KIM
- Post
graduate Diploma in Marketing is an added advantage
Experience
Minimum of five (5) years’ relevant experience
Skills and Attributes
- Excellent
communication and interpersonal skills;
- Ability
to lead a team and promote process improvement;
- Strong
analytical and problem-solving skills;
- Financial
planning and strategy;
- Industry
awareness;
- Ownership
and commitment; and
- Strong
attention to detail and a passion for customer service excellence
How to Apply
