We are looking for a Field Service Assistant to join our M-KOPA Kenya Mobility group; as we scale up and drive digital and financial inclusion across our markets.
You will be the face of M-KOPA at
our Mobility Service Centers, ensuring smooth daily operations while delivering
exceptional customer service. As a Field Service Assistant, you will manage
shop operations, support new customer onboarding, and help customers maximize
their experience with our mobility solutions. You will be responsible for training
new motorbike customers, handling customer inquiries, and
maintaining our brand standards across all service centers.
Responsibilities
In this role, you will be at the heart of our customer experience, opening and managing M-KOPA Mobility Shops from Monday to Saturday (8:30 AM – 5:30 PM).
You will provide comprehensive customer education on product usage, issue insurance documentation, and conduct bike testing and handover processes. Your day-to-day responsibilities include logging and resolving customer complaints, maintaining a clean, organized, and safe shop environment, and ensuring all branding materials are properly displayed and maintained. You’ll represent M-KOPA professionally while supporting our mission to provide accessible mobility solutions to our customers.
This is an on-site role, you would be working from our service centers in Kenya, partnering with a diverse group of employees. You will be reporting to the Mobility Customer Experience Team Lead.
Qualifications
We are looking for someone with a college diploma or tertiary training and minimum
1 year of customer service experience (front office
experience is a plus).
You should have strong customer service and
communication skills, with the ability to manage
multiple tasks in a fast-paced environment. Attention
to detail in maintaining shop operations is essential,
along with a professional and friendly demeanor when interacting with
customers. Basic technical knowledge is advantageous but not required. If you
are passionate about customer service and want to be part of our mission to
drive financial inclusion, this role is perfect for you.
How to Apply
