Responsibilities
- Monitor Systems and infrastructure to ensure high availability
of their services.
- Identify user needs report them to the ICT Manager.
- Sets up and configures desktops computers, and peripherals.
- Test Systems, devices, and applications before they are
deployed to users.
- Troubleshoot, diagnose problems, implement corrective action
procedures within prescribed guidelines and/or escalates to the other
technical resources as appropriate.
- Administer user accounts in all Sacco systems
- Provide Helpdesk reports to the ICT Manager monthly
- Provide basic user support for all staff across the branches
- Provide weekly helpdesk reports to ICT Manager
- To provide first line ICT technical support; answering support
queries via phone, email and in person.
- Support users in the use of computer equipment, ICT Systems,
and another Office applications.
- Installing and configuring computer hardware operating systems
and applications
- Repairing/upgrading PC hardware and software, including
scheduled maintenance
- Routine hardware and software preventive maintenance.
- Accurately diagnosing and resolving ICT related issues.
- Running of end of day, end of month or end of year procedures
in the ERP System.
- Oversee all ICT projects at the Sacco from time to time
- Manage and maintain relationships with all technology vendors
at the Sacco
- Liaison officer with SHOFCO in management and maintenance of
an effective ICT department at the Sacco
- Maintain scheduled back-ups as per ICT policy
- Any other duties assigned from time to time.
Job Competencies (Knowledge, Experience and
Attributes / Skills).
Essential skills and Key Attributes
- Hands-on experience in networking, routing, and switching.
- Must be conversant with common operating systems and database
administration.
- Experience with active directory administration.
- Practical knowledge/working and administration in the current
Microsoft server and Linux operating systems DBMS such as SQL and Oracle.
- Practical knowledge and experience working with Microsoft
Dynamics 365 Business Central ERP system is preferred
Qualifications
- A Bachelor’s degree in computer science or a related ICT field
- A diploma in an IT-related field will be added advantage.
- Proven 3 years related work experience preferably with
deposit-taking Sacco
- Professional certification in ICT fields (Cisco, CISM, CISA,
or similar certification) will be an added advantage
How To Apply
We are an equal opportunity employer and value
diversity in our organization, all interested applicants should send their
applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “JOB TITLE”.
Female candidates are highly encouraged to apply. Only shortlisted candidates
will be contacted. Applications should reach us no later than 8th July
2024.
