Job Title: Supervisor Property Executive (Tele Sales & Research)
Responsible for supervising property telesales and
research activities, managing the sales team, conducting market research,
generating leads, and monitoring sales performance. Requires a degree or
diploma in Sales, Marketing, Real Estate, Business Administration, or a related
field. This is a full-time, on-site position based in Tatu City,
Description
The
Supervisor leads the Property Executive (Tele Sales) team and provides
oversight to the Research function. The role is accountable for driving
productivity, quality, discipline, coaching, performance management and
continuous improvement while ensuring a consistent pipeline of high-quality
leads. The Supervisor identifies capability gaps, liaises with HR and relevant
stakeholders to coordinate training, and plays an active role in designing,
facilitating and evaluating training programs, SOPs and coaching interventions.
Key
Responsibilities
Lead
daily tele sales operations and supervise team performance.
Monitor
attendance, punctuality, schedule adherence and break compliance.
Conduct
huddles, one-on-one coaching and performance reviews.
Drive
achievement of activity, quality and conversion Key Performance Indicators.
Review
calls and provide structured coaching.
Identify
training needs through Quality Analysts and Key Performance Indicators
analysis.
Coordinate
training with HR, Quality Analysts and Operations.
Design
and deliver refresher training, role plays and SOP updates.
Support
onboarding and mentoring new Property Executives.
Oversee
Research Property Executives to ensure timely delivery of accurate call-ready
leads.
Ensure
Salesforce is maintained as the book of record.
Coordinate
with Real Estate Advisors to improve conversion and feedback loops.
Drive
continuous process improvement and compliance.
Qualifications
Higher
Diploma or bachelor’s degree in business administration, sales, marketing,
communications, real estate, information management or a related discipline.
Minimum 3
years’ experience in tele sales /contact Centre operations.
At least
1 year in a supervisory, coaching or team lead capacity.
Salesforce/CRM
experience.
How
to Apply
Submit your application via recruitment@nanyukicotthosp.org
