The Sacco Assurance Supervisor drives insurance sales and team operations, requiring a Bachelor’s degree, mandatory COP in Insurance, 3+ years insurance sales experience, and a preferred Diploma in Insurance. Full-time role in Nairobi.
Role Purpose
Drive
insurance sales and portfolio growth, supervise the assurance team, and ensure
efficient policy administration, regulatory compliance and excellent customer
service.
Key Responsibilities
Develop
and implement strategies to achieve sales, commission income and client
retention targets.
Identify
members’ insurance needs, recommend suitable solutions and promote insurance
uptake
across SACCO branches and service channels.
Supervise
and coach assurance staff and agents to achieve agreed targets.
Oversee
policy applications, renewals, premium collection and records management.
Coordinate
claims documentation and follow up with insurers for timely resolution.
Manage
relationships with underwriters and other partners, and resolve escalated
customer complaints.
Monitor
premiums and commissions, reconcile records and prepare performance reports.
Ensure
compliance with applicable insurance requirements, internal policies and
customer data confidentiality standards.
Qualifications and Experience
A
Bachelor’s degree in related field.
Certificate
of Proficiency (COP) in Insurance from the College of Insurance is mandatory.
At least
three years’ relevant experience in insurance sales, business development or
agency operations.
A Diploma
in Insurance will be an added advantage.
