Front Office Agent greeting and registering guests and managing check-in and check-out procedures, requiring a Diploma in Front Office operations with previous experience as a Front Office Agent in a 4/5 star hotel and experience in Opera Cloud, in a hospitality environment, on-site role.
Job Description
First
impressions are everything! As a Front Office Agent, you will take care of the
guests from the moment they arrive through to their departure by ensuring they
have a memorable experience with us.
Key Responsibilities
Responsibilities
and essential job functions include but are not limited to the following:
- Greet
and register guests, providing a warm and professional welcome
- Perform
check-in and check-out procedures accurately and efficiently
- Handle
guest inquiries and requests promptly and courteously
- Manage
reservations and room assignments using hotel management software
- Process
payments and maintain accurate financial records
- Enrol
guests to the ALL loyalty program
- Assist
with currency exchange and safety deposit box services
- Collaborate
with other departments to ensure guest satisfaction
- Promote
hotel services and local attractions to enhance guest experience
- Address
and resolve guest complaints in a timely and professional manner
- Maintain
a clean and organized front desk area
- Ensure
compliance with hotel policies and safety procedures
- Assist
with night audit duties when assigned to evening shifts
Qualifications
- Diploma
in Front Office operations or related field
- Previous
experience as a Front Office Agent in a 4/5 star
- Experience
in Opera Cloud
- You’re
a doer – and even if you do it wrong sometimes, you openly admit it.
- You’re
not just bringing your abilities, but also your character
- Excellent
customer service skills with a friendly and professional demeanour
- Ability
to work efficiently in a fast-paced environment
- Strong
attention to detail and organizational skills
- Flexibility
to work various shifts, including evenings, weekends, and holidays
