Standard Bank is hiring a Communications & Enablement Lead to drive communication strategies, engage stakeholders, and ensure team readiness across business units.
Job Description
To lead client experience communications and enablement across the organisation by developing and delivering clear, consistent, and customer-centric messaging that drives awareness, understanding, and adoption of client experience initiatives. The role is responsible for embedding service standards, supporting change management and learning initiatives, fostering employee engagement, and equipping frontline teams with the knowledge and tools required to deliver seamless, differentiated client experiences that align with the organisation’s customer experience strategy.
Qualifications
Type
of Qualification: First Degree
Field of Study: Business Commerce, Communication, Marketing or
realted field
Experience Required
- A minimum of 7 years’ relevant experience in client experience,
communications, change management, employee engagement, internal
communications, or a related business enablement role.
- Demonstrated experience in translating client insights, customer
feedback, complaints data, and service performance trends into targeted
communication, engagement, and enablement initiatives that drive improved
customer outcomes.
- Strong written and verbal communication skills, with a proven
ability to engage, influence, and manage stakeholders at all levels, while
effectively translating complex concepts into clear and compelling
messages for diverse audiences.
- Proven track record in planning, coordinating, and executing client
experience initiatives, communication campaigns, change management
programmes, or service improvement interventions that support adoption,
reinforce service standards, and enhance the overall client experience.
- Experience designing and delivering employee engagement, learning,
awareness, or capability-building initiatives that promote
customer-centric behaviours and embed a client-focused culture across the
organisation
Additional
Information
Behavioural Competencies:
- Directing People
- Embracing Change
- Generating Ideas
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Client Knowledge
- Client Relationship Management
- Client Servicing & Retention
- Crisis Communication
- Customer Understanding
- Heart of Customer Experience
- Operational PlanningProcess Management
- Strategic Alignment & Execution
- Written Communication
How to Apply
