Gulf African Bank is hiring a Branch Operations Manager to oversee branch operations, manage service delivery, ensure compliance with banking procedures and improve customer experience. The role is based in Garissa and experience in branch operations is required.
Key Responsibilities:
- Vault and ATM/CDM Custodianship – Ensure ATM downtimes are kept at a
minimal, and ATM and Vault limits aremaintained
- Cash Management: Ensure branch cash holding limits are adhered to,
excess overnight cash holding is covered, any cash differences reported
and resolved, cash deposited via the CDM is retrieved and posted within
the timelines as guided and coordinate cash repatriations
- Custodianship: Act as the second custodian of all bank payment
instruments i.e. cheque books, Debit cards.
- Ensure the branch undertakes the various snap checks as guided by
Head office operations and Quality assurance functions
- Deputize the branch manager by growing the business Actively
promoting customers to uptake and utilization of all bank channels.
- Lead the branch operations team in supporting the branch to achieve
its customer retention objectives, acquisition and growth goals.
- Implement audit recommendations pertaining to all the departments
under the Branch operation’s jurisdiction.
- Ensure availability of all service delivery channels to ensure
customers are kept fully attended to and that expectations
- Conduct daily, weekly and monthly review of branch operations
reports to ensure exceptions are acted upon or escalated within acceptable
time frames.
- Approve new accounts in line with KYC procedures: Ensure correct and
accurate completion of all customer instructions and approve them for
further processing at CAM. Ensure adherence to all KYC & AML processes
with regards to new business and acceptable TAT is always observed.
- Review and/or monitor transactions i.e. withdrawals, deposits,
transfers and ensuring that any money laundering and fraudulent activities
are identified. Ensuring all accounts transacting above reporting
threshold fill in the large cash forms and provide any other documentation
as required
- Appraise and promptly address customer issues /complaints escalating
as necessary to ensure timely resolution and ensure set TAT on response to
customer queries on phone or by letters is strictly adhered to.
- In conjunction with the BM, build and develop a high performing and
motivated staff team in the branch by creating a sense of teamwork, a good
working environment and regular duty rotations to ensure maximum
productivity.
- Ensure branch is opened & closed as per the approved timelines.
Operations staff to be ready to serve customers.
- Perform and support the bank on any other checks that improve our
operational effectiveness and efficiency.
Qualifications
A
University degree (Holders of a Business-related degree will have added
advantage).
- Professional Banking Qualification (AKIB) or accounting
qualifications will have added advantage.
- Minimum 5 years’ proven working experience in a Banking environment,
with sound exposure to Branch Operations &
- Processes, and customer service role.
- Good understanding of the bank’s systems i.e., the core banking
system-iMAL
- Excellent Bank product knowledge.
- Proficiency in core & other banking System
- Proficiency in Microsoft Office Suite.
How to Apply
