Jambojet is hiring Flight Attendants to ensure passenger safety and support smooth flight operations. The role is based in Nairobi and experience in hospitality is required.
Role Purpose Statement:
Under
the general direction and guidance of the In-flight Services Supervisor, the
Flight Attendant is responsible for ensuring the safety, comfort, and
satisfaction of passengers onboard the flights. This role involves providing
exceptional customer service, conducting safety procedures, and addressing
passengers’ needs during the flight.
Key Responsibilities:
- Be trained and ready to handle emergency situations effectively,
including administering first aid and guiding passengers in emergencies.
- Report to the lead cabin attendant and the pilot-in-command all
situations affecting the safety or security of the operation and incidents
or safety concerns they may have, or that may be communicated to them by
passengers.
- Liaise with the cockpit crew for updates on flight details and relay
important information to passengers clearly and professionally.
- Follow directives of the lead cabin attendant under the authority of
Pilot in command to maintain company standards for customer satisfaction
and loyalty.
- Assist passengers with boarding and disembarking, handle special
needs passengers, and resolve any in-flight passenger issues tactfully.
- Drive revenue by maximizing onboard sales and enhancing the
passenger journey from start to finish. Serve meals, beverages, and sell
onboard duty-free goods, managing in-flight entertainment systems to
ensure a pleasant flying experience.
- Prepare the cabin for flights, ensuring cleanliness, maintaining
proper utilization of company property to avoid wastage and misuse, and
ensuring all necessary supplies are onboard.
- Adhere to all aviation regulations and company policies, including
uniform standards and professional conduct.
- Gather feedback from passengers regarding their flight experience
and report any issues or suggestions to the management, continually
seeking opportunities for enhancing service quality.
Qualifications:
- Education: Minimum of Certificate in Cabin Crew or equivalent; a
degree in hospitality, communication, or related field is a plus.
- Experience: A minimum of 1 year experience in customer service or
hospitality is advantageous. Specific training will be provided.
- Certifications: Holder of a valid Cabin Crew license/certificate
- Membership to professional bodies is an added advantage.
How to Apply
