Job Summary
Providing branch administrative services, including
front office, office supplies, payment reconciliation, data entry and customer
service to both internal and external clients to achieve customer satisfaction
& service delivery in line with business strategy.
Job
Details
K.P.I’s
- Branch operational excellence
- Service Delivery
- Customer Satisfaction
- Information Management & Reports
Responsibilities
- Providing branch administrative services in line
with business plans, polices and guidelines.
- Receiving & responding to customer inquiries
and requests made by customers to ensure effective communication, feedback
and customer satisfaction at the branch.
- Preparing and maintaining a record of
visitors/clients inquires, comments and complaints for information to
build into business database.
- Issuance, monitoring and reconciliation of
Branch Petty Cash for prudent petty cash utilization in line with policy
guidelines.
- Data entry, validation and confirmation for
follow up, compliance and proper documentation.
- Receiving, issuance and reconciliation of clean
energy products and cheques.
- Receiving, authentication and tracking of
payment documents and reconciliation of un-receipted deposits for
follow-up by Branch Manager.
- Arranging and filing of group and client
registration forms, affidavits, Branch Credit Committee and Branch meeting
minutes.
- Ensuring opening, cleaning and closing of
offices for secure, clean and safe working environment.
- Receiving, Recording, verifying, dispatching and
coordinating courier services for efficient business operations while
maintaining appropriate records.
- Receiving and authenticating of products and
invoices from suppliers and raising branch requisitions for conformity and
compliance with the company policy.
- Maintaining branch database and records
including safe and secure custody of files and other information and for
prompt retrieval.
- Identifying & recommending best practices
for innovation to ensure new & improved processes, products &
services.
- Implementing service quality, customer
excellence and change initiatives to achieve required business performance
and culture.
Requirements
Job Specifications Key Drivers Relevant Experience
Academic
Qualifications
- Diploma in a Business Related Field.
Core
Job Skills
- Customer Management skills
- Public Relationship skills
- Interpersonal skills
- Planning & Organization skills
- Time management skills
- Conflict Resolution skills
- IT fluency
How to
Apply
