Department: Customer Experience
Reporting line: Service Centers Team Leader
Location: Kenya
About
Ignite Energy Access
Ignite Energy Access is an Abu Dhabi-based leader in
distributed renewable energy solutions, dedicated to providing affordable,
reliable, and sustainable electricity to underserved communities across Africa.
Now operating across 12 countries and serving over 15 million people. Through
innovative technology, scalable business models, and impact-driven financing,
Ignite Power is transforming lives, fostering economic growth, and driving the
continent’s clean energy transition.
Job Purpose/Mission
The Area Administrator is responsible for Customer experience in the
Service Centers, logistics and stock and handover of products to customers that
are eligible.
Responsibilities
- To observe and record 100% accuracy handover per
shop, for each handover, all relevant documents (corresponding customer
contract, proof of ID, customer declaration form etc.) are scanned &
uploaded per customer via Mtawi.
- Physical stock counting (daily) and reconciling
physical stock with stock levels on Tally software system.
- Matching of expected and submitted inventory,
matching of stock figures (DB/Tally) and the physical stock count.
- Coordinating submission of daily/weekly reports
of return and repairs within the responsible regions per Service Center.
- Ensure customer education is highly conducted to
promote customer satisfaction and Explaining after-sales service to the
customer.
- Correctly transacting and tracking all incoming
and outgoing inventory to ensure accurate stock levels are consistently
maintained on Tally software system.
- Contribute to 10% of sales target as per the hub
distribution and handle all walk-in customers at the Service Centers.
- Ensuring all licenses and regulatory data is up
to date and correctly displayed as per the QA management policy.
- Fully implement the FIFO methodology within the
Service Centers.
- Display systems to be presentable, complete,
clean, and working at any time.
- Achieve financial reporting on Service Center
expenses month by month per region and as per the assigned Service Center.
- Storage room setup (proper arrangements of
items, labelling, separation of spare parts (used and broken).
- Organizing all documents in designated folders
(logistics documents and customer contracts).
- Gathering a benchmark data for assessment
purpose and analysis of causes of portfolio deterioration.
- Completing assigned tasks in line with
applicable policies, processes, and procedures.
- Displaying Mobisol SHS and appliances as
instructed and ensuring a shop appearance in line with Service Center
related guidelines.
Knowledge
and skills Experience:
- 2 years’ experience in stock Management and
customer service.
- Experience in customer relationship management.
- Team Player.
Qualifications:
- Be a holder of a diploma, preferably in
Business, Logistics and its related fields.
Language(s) Excellent
verbal and written communication in:
- English.
- Kiswahili.
Technology:
- Computer Literacy.
How to
Apply
We welcome applications from qualified candidates.
Please share your CV to hrkenya@igniteaccess.com. Applications will be reviewed on a rolling
basis. In your email, kindly indicate your motivation to apply for the
role, your expected salary and notice period.
