Key Responsibilities
- Emergency Support -Be available 24/7 during
customer travel.
- Ground Inquiries -Manage bookings and verify
payments on ground
- Complaint resolution -Collaborate on
safari-related complaints with the relevant departments i.e. reservations
and transport team
- Procedures and escalation -Follow established
procedures for issue resolution and meet the customers for major issue
resolution
- Refunds -Handle refunds to the customers as
approved and directed.
Qualifications
- Excellent knowledge of the tourism industry and
current trends
- Knowledge of major safari destinations in Kenya
- Strong communication skills with proficiency in
English
- Proficiency in speaking either French/Spanish is
a must
- Critical thinker and problem solver
- At least 2 years of experience in a similar role
- Degree/Diploma in travel and tourism management,
hospitality, or similar relevant education
How to
Apply
Send your resume to careers@africasafaritrips.com. Use language and position in the subject line
(e.g., French – Customer Satisfaction Agent/Sales Support)
