Job Responsibilities:
- Supervise and oversee daily operations of the
Unaccompanied Housing (UH) front desk to ensure resident personnel are
consistently accommodated in a professional and timely manner.
- Manage and supervise UH Front Desk Clerks,
providing direction, training, and mentoring to ensure a high level of
service.
- Monitor operations to ensure compliance with
established policies, procedures, and military housing standards.
- Handle escalated resident inquiries, complaints,
or concerns, and resolve issues in a professional and efficient manner.
- Oversee check-in, check-out, and resident
registration processes to ensure accuracy and adherence to housing
policies.
- Ensure accurate maintenance of housing
assignment records, logs, and databases, and ensure proper handling of
confidential resident information.
- Conduct regular reviews and audits of front desk
functions, ensuring compliance with regulations and customer satisfaction.
- Schedule and manage front desk staff to ensure
proper coverage for all shifts, including holidays and weekends, as
required.
- Facilitate communication and coordination with
maintenance or other departments to address resident needs, maintenance
requests, and other operational requirements.
- Prepare and submit reports detailing front desk
operations, performance metrics, and resident feedback to management or
government representatives as required.
- Assist with the implementation of process
improvements to optimize workflow and enhance resident experience.
Minimum
Requirements:
- 2-4 years of experience in customer service,
front desk operations, or housing management, including prior experience
in a supervisory or team lead role.
- High school diploma or equivalent.
- Strong leadership and organizational skills,
with the ability to manage a team and maintain operational efficiency.
- Excellent communication and interpersonal
skills, with fluency in English for written and verbal communication.
- Proficiency in housing management systems,
administrative systems, and Microsoft Office Suite for managing records,
generating reports, and monitoring operations.
- Strong problem-solving and decision-making
abilities with a focus on customer satisfaction.
- Must be in possession of a valid passport and be
able to travel internationally.
- Passport should be valid for a minimum of one
(1) year or more at the time of hiring.
- Ability to successfully pass contract medical
requirements and maintain requirements for the duration of deployment.
Preferred
Qualifications:
- Prior experience in an austere OCONUS (Outside
the Continental United States) environment with a multi-national workforce
is preferred.
- Valid country driver’s license and passport.
- Country visa (as required in line with the U.S.
Department of State Foreign Clearance Guide).
- Experience in military or government housing
programs, including staff supervision and front desk operations.
- Familiarity with government or military housing
regulations, policies, and standards.
- Demonstrated ability to implement workflow
improvements and enhance customer service processes.
How to
Apply
