We are looking for a Customer Performance Intern to support our Mobility Operations team in managing customer relationships, loan repayments, and fleet performance as we scale our e-mobility business across African markets.
“This
role offers the opportunity to gain hands-on experience in fintech operations
at the intersection of mobility and financial inclusion. You’ll support
customer outreach, debt collection, and fleet management activities that help
thousands of customers build credit while accessing income-generating assets,
working alongside experienced professionals in collections, operations, and
customer success”
In this role, you would be responsible for:
- Assisting in monitoring assigned customer
accounts and supporting efforts to keep the collection portfolio within
set limits
- Supporting customer contact initiatives
including preparing call lists, draft messages, and participating in
supervised outreach to implement repayment schedules
- Helping provide information to customers about
timely repayments and the implications of non-payment, under guidance from
senior team members
- Assisting with tracking customer issues that
impact loan repayments, such as accidents or insurance claims, by
gathering documentation and escalating appropriately
- Maintaining accurate records of customer
interactions and repayment updates in company systems (M-KOPA-net,
Freshdesk)
- Supporting fleet driver monitoring to help
ensure performance targets are met, under guidance from senior colleagues
- Assisting with routine driver-related issues and
helping facilitate communication with external stakeholders
- Helping identify and track customers with
overdue payments and supporting documentation for recommended actions
- Assisting with planning and coordinating field
visits for payment or asset recovery, including communication with local
authorities
- Contributing to daily and weekly reporting by
compiling basic analysis on collections and recovery activities
- Following company policies and guidelines in all
collections, asset recovery, and customer interactions while maintaining
professionalism and legal compliance
This is
an internship role based in Nairobi Kenya.
Your
application should demonstrate:
- Proven experience in collections, fleet
management, or customer performance roles
- Strong communication skills, especially in
handling difficult customer interactions with empathy and professionalism
- Ability to manage field operations, including
interacting with local law enforcement and community leaders
- Proficiency with data tracking systems and
reporting tools (e.g., Excel, Freshdesk)
- High attention to detail and ability to
multitask in a fast-paced environment
- Willingness to travel and work flexible hours as
operational needs require
- Familiarity with motorbike financing, e-mobility
sector, or ride-hailing fleet operations is an added advantage
- Understanding of or interest in fintech and
financial inclusion is desirable
How to
Apply
