PURPOSE OF JOB / POSITION
- Reporting to the Administration Officer, the Front
Office Officer will ensure management of the front
office, execution of the best Biofarms customer experience to our
partners, suppliers, and farmers by providing support on all enquiries,
and assist in general administrative functions.
Main Duties/Responsibilities
- Specifically, s/he will undertake the following
roles and responsibilities:
- Provide front office, and administrative support
to the office and program sections.
- Respond to general partners, suppliers and
farmer enquiries and complaints in a timely manner and follow up to ensure
issues are resolved to satisfaction and in line with the company policy.
- Consistently inform and educate suppliers and
farmers on Biofarms products on the social media platforms while
maintaining a positive professional attitude.
- keeping a track record of all calls, chats,
emails etc. and follow through to a satisfactory end.
- Ensure superior customer care to all clients,
staff, and visitors.
- Ensure prompt and efficient initiation and
reception of calls including identifying the caller’s requirements and
referencing appropriately.
- Ensure organization of the reception.
- Ensure continuous update and maintenance of the
office extension list.
- Ensure accurate maintenance of boardroom
calendars and provision of meeting logistics.
- Any other task related to the business as may
requested from time to time.
Academic
Qualifications
- At least diploma in Business Administration,
Customer Service, Horticulture,
- Agriculture, Agronomy, or related discipline.
- Certificate plus two year of additional
practical experience in similar position is acceptable.
Skills
& Experience
- At least 2 years of relevant experience in
customer care, front office,
- customer/clients liaison, and/or related
communication role.
- Excellent organizational and communication
skills.
- Good oral and written communication skills
(English and Swahili)
- Experience in the agricultural sector / Avocado
export industry is a distinct advantage.
- Conversant with social media marketing and
digital platforms.
- A proven ability to work in a team.
How To Apply
Interested
and qualified candidates are invited to submit an application cover letter
and
detailed CV with contact details of two referees to hr@biofarms.co.ke
