Responsibilities
- Welcoming Guest, registering the guest,
Check in process orienting the guest through the apartment and Check out
process.
- Organizing airport pick up and drop off
services, showing the guest around the property, Carrying luggage to and
from the room.
- Answering incoming calls, Directing calls
to guest room, to suppliers and other departments through switchboard,
Guest wake up call services, receiving and giving messages to guest,
departments or individual
- Counter checking guest accounts,
confirming room status, running night audit, preparing reports and sending
to respective department/Parties.
- Respond to guest reviews where needed.
Receive guest feedback, attend to guest complains and ensure guest
satisfactions are met and exceeded.
- Computes all guest billings, accurately
post charges to guest rooms and house accounts
- Handling pool and gym clients.
- Assists in pre-registration and blocking
of rooms for reservations.
- Use proper mail, package, and message
handling procedures and record
- Communicate services and amenities of the
hotel to guests.
- Any other duty that maybe assigned from
time to time
Requirements
- Diploma/Certificate in Front Office or
any other related course from a reputable institution
- A minimum of 1+ proven experience as a
front desk agent in a 3* to 5* hospitality establishment
- Personable when dealing with guests
- Professional phone demeanor
- Excellent customer service skills
- Must be flexible to cover all shifts (
both day and night shifts)
- Strong attention to detail with high
levels of integrity
- Ability to multitask
- Familiarity with eZee PMS software is
preferred but not a must
How to Apply
