Opportunity
- We are seeking a Customer
Service Executive who will be
responsible for optimizing both internal and external communication
efficiency. The role holder will uphold high standards of professionalism
in all customer interactions, ensure the timely relay of information, and
enhance the School’s brand image. The role holder will play a key role in
maintaining effective communication with parents, learners, and other
stakeholders, while ensuring that school operations and customer service
standards run seamlessly.
Duties and responsibilities
Customer Service Duties
- Receiving and guiding visitors and booking
meeting venues.
- Receiving and making telephone calls to
stakeholders as needed.
- Keeping up-to-date records of School activities,
correspondence, and administrative matters.
- Delivering school mail/correspondence through
the delivery book.
- Preparing and sending out meeting
notifications.
- Responsible for the effective recording and
maintenance of the daily occurrence book of the school, ensuring all daily
events are recorded and action is taken where necessary.
- Maintaining the inventories of equipment and
other facilities entrusted to the department.
- Establishing and maintaining relationships with
parents, potential customers, employees, and learners.
- Attending to any parents’ needs and complaints
and ensuring top-notch customer satisfaction.
- Compiling and producing relevant reports as
advised by the management, e.g., Total learner population data across all
campuses on a daily basis.
Learner Admissions & Management Duties
- Ensuring timely fee collection, processing fee
payment receipts, and communicating effectively with the parents regarding
payment deadlines in liaison with the accounts department.
- Accurately capturing new learners’ data in the
IWASSO system.
- Updating the IWASSO system regularly to ensure
accurate data, including club and transport routes and charges, is up to
date.
- Updating the NEMIS system.
Qualifications and Skills
- Bachelor’s degree in Public Relations,
Communications, Marketing, Business, or a related field.
- At least 4 years’ working experience in a
similar position
- Proficiency in Computer Applications with
knowledge in design.
- Previous experience working in a school is an
added advantage.
- Strong customer-service orientation.
- Excellent communication skills
- Proficiency in digital and social media.
- Ability to think both creatively and
strategically.
- Planning and organisation skills
- Negotiation and diplomacy skills.
How to Apply
