About The Role
The Customer
Experience Executive will avail a productive and
motivating working environment addressing issues and disputes from members or
customers by being the first point of contact to offer seamless and enjoyable
customer experience. Assist in identifying areas of improving and risk for
mitigation
Application Instructions
All
applicants should send their applications via the link and all documents sent
should be on PDF.
What You Will Do
- Oversee and address daily customer issues and
disputes.
- Adopt and implement a customer relationship
system to enhance customer loyalty.
- Assist in coordinating with internal teams to
ensure seamless customer service.
- Handle all inbound calls through the customer
care line, maintaining a call success rate of over 90%.
- Escalate customer issues to appropriate officers
and provide first call resolution.
- Engage in cross-selling products during customer
calls.
- Manage the main customer service email address,
ensuring responses are prompt, accurate, and within 12 hours.
- Follow up on open email cases to ensure
resolution and capture customer feedback for improvement.
- Maintain a tidy front office with necessary
informational materials, and support in receiving and distributing
documents.
- Provide courteous and professional service at
the reception, anticipating and responding to customer needs effectively.
Qualifications
- At least 1 year experience working in a call
centre.
- Diploma / certificate in public relations,
communications or related field.
- some of the key skills required for this role
are great communication skills good analytical skills and organizational
skills.
How to Apply
