Industry: NGO,
Location: Nakuru,
Reports to: Human Resource Manager,
Accountable to: Directors,
Supervises: Receptionists,
Gross Salary: Kes 55,000 to 65,000
Our
client is a dynamic Christian non-profit institution committed to community
development and education. Rooted in faith and love, their mission is to
provide vulnerable children with a safe, nurturing, and hope-filled environment
where they can thrive. They believe in empowering not just children, but their
families and communities, through holistic and transformative support.
Job Purpose:
To
ensure the smooth, professional, and Christ-centered functioning of the office
by merging front-office excellence with robust administrative and operational
systems. This role serves as the primary point of contact for stakeholders,
while overseeing daily operations, facility management, HR coordination,
internal communication, and administrative workflows.
Key Responsibilities
Front-Office
Excellence & Customer Service
- Serve as the first point of contact for visitors, parents, staff,
partners, and guests.
- Greet visitors professionally and maintain a welcoming reception
environment.
- Answer, screen, and direct incoming calls efficiently.
- Handle inquiries, requests, and complaints with integrity and
discretion.
- Maintain reception logs, visitor records, and ensure a tidy,
organized, and safe front desk area.
- Supervise the flow of communication between the front desk and
internal departments.
Office
Operations & Facility Management
- Oversee daily office operations, including cleanliness, workspace
organization, and readiness of offices, meeting rooms, and shared spaces.
- Track office assets, equipment, furniture, and keys; coordinate
repairs and maintenance.
- Ensure health, safety, and hygiene standards, including first-aid
supplies, fire drills, and evacuation procedures.
- Manage vendor interactions for office services (cleaning, repairs,
maintenance).
Administrative
Systems & HR Coordination
- Maintain digital and physical filing systems.
- Develop, maintain, and update office policies, standard procedures,
workflows, and checklists.
- Support HR in staff onboarding, orientation, and system access.
- Maintain employee records, attendance logs, and personnel files.
- Assist with staff schedules, rosters, and HR administrative tasks.
- Prepare internal memos, notices, and meeting summaries for smooth
communication.
Meetings,
Events & Logistics
- Manage leaders’ calendars, schedule meetings, appointments, and
travel arrangements.
- Coordinate logistics for staff trainings, devotions, retreats,
assemblies, and visitor hosting.
- Ensure meeting rooms are prepared and equipped for activities.
- Liaise with IT to provide device support and ensure functionality of
shared digital tools.
Finance
& Procurement Support
- Assist in office procurement, requisitions, and stock delivery
verification.
- Liaise with Accounts regarding invoices, payments, and office
expenditure.
- Monitor the office administration budget and maintain expense
records.
Technology
& IT Support
- Provide basic support for printers, copiers, and office devices.
- Ensure efficient use of shared digital tools and software.
- Coordinate IT support requests when necessary.
Qualifications &
Experience
- Diploma or Bachelor’s Degree in Business Administration, Office
Management, or related field.
- Minimum 3–5 years of experience in office administration,
operations, or front-office management (NGO/ministry experience
preferred).
- Advanced proficiency in Microsoft Office Suite (Excel mandatory) and
shared digital tools.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage multiple tasks independently, maintain
confidentiality, and work with integrity.
- Commitment to the organization’s Christian mission and values.
Core
Competencies
- Organization and planning
- Professional communication and customer service
- Problem-solving and initiative
- Time management and multitasking
- Integrity and confidentiality
- Leadership and supervision
How to Apply
If
you are up to the challenge and possess the necessary qualifications and
experience, please send your CV only quoting the job title on the email
subject (Office Administrator-Nakuru) to vacancies@corporatestaffing.co.ke before 13th
March 2026
NB:
Only shortlisted candidates will be contacted. If you do not receive any
communication from us within two weeks of your application, kindly consider
your application unsuccessful. We appreciate your interest and thank you for
applying
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