Job Purpose Statement
To
deliver exceptional performance through;
- Champion sales and utilization of Cash
Management and eBanking solutions as the preferred delivery channels in
the bank. Initiate strategies and products which will ensure growth of
Non- Funded Income (NFI), Drive Growth of Liabilities and related Net Interest
Income (NFI).
- Co-ordinating Sales initiatives with the
Relationship Managers/Officers/Analysts of the bank and provide support in
growing liabilities and transactional business.
- Co-ordinate with Cash Management client support
team to offer exceptional customer service while Liaising with IT and
operations team to ensure smooth running of the cash management products.
- Enhancing the cash management customer product
uptake through on boarding and training, new and existing customers.
Business Development & Liquidity Management 50%
- Work closely with Corporate Banking relationship
team on fully embedding cash management solutions into the customer
business.
- Co-ordinate Sales, Product Management, Customer
Service, It and Operations to ensure client satisfaction.
- Responsible and accountable for product revenue
realization.
- Become the Customers trusted advisor for the
delivery of the Internet Banking Channels and Cash management solutions.
- Advise the bank management on any new
developments in the Ebanking and cash management front to keep pace with
competition.
- Drive and deliver exceptional sales performance
by identifying and meeting customer needs through selling & cross
selling of Specific Cash Management Products & Services.
- Identify cross–sell opportunities when making
customer contact so as to maximize the customer value from each
interaction.
- Champion product and sales activities to drive
business growth.
Business Planning and Strategy
- Develop and manage a robust cash management deal
pipeline with a 70% closure rate.
- Provide MIS and metrics on progress of deals
managed and provide input to management on customers implementation
progress and issues, for discussion with Sector heads and Relationships
Managers.
- Support in the development and execution of
strategic client plans and drive the implementation of client plans.
- Develop and prepare standard proposals and
presentations for banking services that will be pitched to potential
clients.
- Liaise with the bank developers and partners to
continuously promote and design competitive products for the bank.
- Become the point of reference for clients and
bank on the cash management initiatives.
- Implement Ebanking and Cash product solutions to
clients, of varying size and complexity.
- Assess and recommend pricing guidelines for Cash
Management products and channels to ensure that we remain competitive and
at the same time increasing overall revenue collection.
Customer and Service management
- Maintain a high standard of project
implementation discipline to ensure speed to revenue during implementation
by providing leadership to all stakeholders to deliver on project items
within agreed timelines.
- Systematically coordinate together with
Implementation team implementation project plans, through a well-
documented Client Requirement Document on the Basis of the Business
Requirement Document (BRD).
- Create exceptional channel experience for
customers by executing seamless channel implementation and managing
effective handover process to the client support team for
post-implementation support.
- Ensure implementation project completion
document is signoff by all client and internal stakeholders.
- Co-ordinate resolution of cash management
related problems within the agreed TAT.
- Offer product training to customers and relevant
colleagues across the bank.
Cost Containment
- Ensure Return on Equity is achieved for all
investments on client solutions by driving to achieve maximum share of
wallet (SOW) for cash management products.
- Ensure our Cost of Funds are effectively managed
by pursuing and retaining cheap liabilities through utilisation of Cash
management solutions.
- Ensure prudent use of bank resources such as
taxis and during customer events such as lunches.
Ideal Job Specifications
Academic:
- University Degree in a Business/IT Related Field
– Minimum Upper 2nd Class Honours
- A masters degree will be an added advantage
Professional:
- ACIB/AKIB Banking qualifications will be an
added advantage.
- A professional qualification in IT or project
management field is an added advantage.
Desired work experience:
- 5 years plus in client management / Product/
Relationship management
- Prior experience in Fintech Business development
will be desired
How to Apply
