We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives!
Responsibilities:
- Strong desire to be helpful and take ownership
to resolve customer situations
- Identify root cause of inquiries by asking
probing questions to determine the best solution
- Provided customer relationship management tool
to research inquiries and document customer interactions
- Receive and respond to inbound customer
inquiries via phone, email, and text while updating internal computer
applications and systems
- Maintain required product knowledge to deliver
best in class service
- Exhibit a positive attitude and bring enthusiasm
to work each and every day
- Proven record of great attendance and
demonstrating skills as a team player
Skills and qualifications – Hard and soft skills:
- Excellent interpersonal and verbal skills, clear
diction, tone, and knowledge/use of proper grammar
- Ability to explain complex, step-by-step
processes to customers over the phone
- Ability to multitask by reading, typing, and
navigating through applications while speaking with customers
- Must be able to communicate effectively with
customers, management, and co-worker
How to Apply
