Duties and Responsibilities
- Serve as the first point of contact for all
customer inquiries via phone, email, social media, or in-person visits.
- Provide accurate information about products,
services, pricing, and delivery timelines.
- Educate customers on procedures, policies, and
available solutions.
- Handle complaints, returns, and service issues
professionally and promptly.
- Follow up with customers to ensure satisfaction
and resolution of issues.
- Manage the front desk area including handling
incoming calls, greeting visitors, and directing them appropriately.
- Maintain a tidy, organized, and professional
reception area.
- Schedule and confirm appointments, bookings, or
dispatches where applicable.
- Liaise with the logistics/dispatch team to track
customer orders and delivery status.
- Update customers on delivery timelines and
resolve any delays or issues that may arise.
- Confirm and record customer order details,
ensuring accuracy before processing.
- Accurately log all customer interactions,
feedback, and complaints in the CRM or internal system.
- Maintain up-to-date customer records, contact
details, and service history.
- Generate basic reports on customer trends,
feedback, and service issues.
- Identify recurring customer concerns and report
them to management for strategic resolution.
- Escalate complex or unresolved issues to the
appropriate department or supervisor.
- Work closely with the operations, sales, and
dispatch teams to ensure smooth customer service flow.
- Communicate internal delays, stock issues, or
delivery problems to customers in a timely manner.
- Participate in team meetings and contribute
feedback for improving service quality.
- Assist in basic office tasks such as filing,
photocopying, and inventory of front office supplies.
- Prepare and issue customer documents such as
receipts, order confirmations, and invoices when needed.
- Actively seek feedback from customers to improve
services.
- Recommend improvements in processes, scripts, or
systems to enhance the customer journey.
- Maintain confidentiality and professionalism at
all times.
- Uphold company values and ensure a high standard
of service delivery in every customer interaction.
Key Requirement Skills And Qualification
- Diploma or Degree in Business Administration,
Communication, Marketing, or a related field.
- Proven experience in a customer service or front
office role.
- Previous experience in the delivery or logistics
sector is a strong advantage.
- Excellent verbal and written communication
skills.
- Strong interpersonal skills with a
customer-centric attitude.
- Ability to multitask and handle pressure in a
fast-paced environment.
- Proficient in Microsoft Office (Word, Excel,
Outlook); experience with CRM systems is an added advantage.
- Professional appearance and demeanor.
HOW TO APPLY
If you
meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews
will be carried out on a rolling basis until the position is filled.
Only the
shortlisted candidates will be contacted.