We are seeking a hospitable and skilled Customer Care Officer to manage patient interactions and ensure an exceptional experience at the hospital’s front desk and customer care points. This role is pivotal in delivering seamless communication, efficient patient flow, and high standards of service.
Key Responsibilities
- Serve as the point of contact—welcoming and
guiding patients and visitors through admissions and reception areas,
mirroring duties seen in related hospital roles, understanding patient
needs and ensuring discharge process for the patient is seamless.
- Manage inquiries via phone, email, and
in-person, providing clear and courteous information and referrals to
relevant departments
- Use queue management systems to streamline
patient flow and minimize wait times, ensuring patient satisfaction.
- Assist patients with appointment scheduling,
check-ins, and payment processes, ensuring clarity and accuracy.
- Handle complaints and feedback with empathy and
efficiency, escalating or resolving them in collaboration with relevant
teams. Work with their supervisor to give feedback reports and escalating
grievous matters.
- Keep accurate records of patient interactions,
enquiries, and feedback to support continuous improvement of customer
experience.
Qualifications & Experience
- Diploma in Business Administration, Hospitality
Management, Front Office Operations, Communication, Heath care Assistant
or a related field
- 1–3 years of experience in a customer-facing
role, preferably in a healthcare, hospital, or front office environment.
- Strong verbal and written communication skills,
with a warm and professional demeanor.
- Proficiency in Microsoft Office (Word, Excel)
and comfortable with common hospital or appointment systems; prior
training in customer care is an added advantage.
- Excellent multitasking, time management, and
resilience under pressure.
- Empathy-driven attitude, confidentiality
awareness, and commitment to superior service delivery.
- Customer Experience training will be an added
advantage.
How to Apply
