Receptionist / Front Office manages front desk operations and patient inquiries, requires a relevant Administration Diploma and 2–3 years front office experience. Full-time role in Kitui.
Job Summary
The successful candidate will
serve as the first point of contact for patients, visitors, and other
stakeholders, ensuring a welcoming, efficient, and professional experience. The
role involves managing front office operations, responding to inquiries, directing
patients to the appropriate departments, handling calls, and supporting
administrative activities.
We are looking for an
individual with excellent communication skills, a professional presentation,
strong organizational abilities, and a commitment to quality patient service.
Requirements
Diploma
in Business Administration, Office Administration, Customer Service, or a
related field.
Minimum
2–3 years’ experience in a receptionist or front office role.
Certificate
in Customer Service, Public Relations (PR), or Administration is an added
advantage.
Proficiency
in Microsoft Office applications, particularly Word and Excel.
Strong
communication and interpersonal skills.
Well-presented,
professional, and customer-oriented.
Certificate
of Good Conduct is an added advantage.
Digital
marketing skills are an added advantage.
Responsibilities
Welcome
and attend to patients, visitors, and clients professionally.
Receive,
screen, and direct telephone calls and respond to inquiries.
Register
and direct patients to the appropriate hospital departments.
Provide
accurate information about hospital services, operating hours, and procedures.
Schedule
appointments and support patient flow and front office coordination.
Maintain
accurate visitor records, appointment logs, and other administrative documents.
Handle
incoming and outgoing correspondence and emails.
Maintain
a clean, organized, and welcoming reception area.
Protect
patient confidentiality and comply with hospital policies and procedures.
Support
customer service initiatives and handle patient concerns courteously.
Assist
with basic digital marketing and communication activities when required.
Perform
other relevant administrative duties as assigned.
