As the first point of contact for patients and visitors, the Front Office Executive ensures a welcoming, efficient, and professional experience at our reception. This critical role supports seamless hospital operations and enhances patient satisfaction.
Responsibilities
- Attend to all visitors coming to the hospital
- Promptly handle all telephone calls and emails
at your disposal and escalate appropriately
- Greet and register patients in line with
hospital protocols
- Facilitate patient flow by managing appointments
and billing processes
- Process payments via cash, cards, mobile money
(e.g., M-PESA), and handle insurance pre-authorizations
- Scan, file, and dispatch relevant documents to
insurance providers and follow up on approval status
- Guide patients to the appropriate departments or
service areas
- Report daily billing summaries to the senior
cashier or relevant department
- Maintain an organized and clean reception area,
including managing front desk supplies and correspondence
Qualifications
- Diploma in Business Administration, Front Office
Operations, or a related field (Accounting or Secretarial studies is a
plus)
- Certificate/diploma in medical records would be
considered
- At least 1–2 years of experience in a hospital
or healthcare front desk role
How to Apply
