Duties and Responsibilities
- Handle high volumes of incoming and outgoing
calls in a courteous and professional manner.
- Respond promptly to customer inquiries,
complaints, and requests, ensuring they are resolved or escalated
appropriately.
- Document all call information according to
standard operating procedures using internal CRM or data systems.
- Provide accurate, valid, and complete
information using the right methods/tools.
- Follow communication “scripts” when handling
different topics.
- Identify and escalate priority issues to the
appropriate channels.
- Perform follow-up calls to ensure customer
satisfaction and issue resolution.
- Keep up-to-date with product/service
information, policies, and procedures.
- Maintain confidentiality and security of
customer and company information.
- Work collaboratively with team members and other
departments to meet customer needs.
- Achieve individual and team performance metrics
(e.g., call handling time, customer satisfaction scores)
Key Requirement Skills And Qualification
- Diploma or Degree in Communication, Business
Administration, or a related field.
- Minimum of 1 year recent experience in a call
center or customer service-related role.
- Excellent command of English – both spoken and
written; strong interpersonal and listening skills.
- Proficient in computer applications, including
Microsoft Office and Google Workspace (Docs, Sheets, Gmail, etc.).
- Ability to multi-task, prioritize, and manage
time effectively.
- Strong problem-solving skills and a
customer-centric mindset.
- Must be adaptable, self-motivated, and able to
work under pressure.
HOW TO APPLY
If you
meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews
will be carried out on a rolling basis until the position is filled.
Only the
shortlisted candidates will be contacted.
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