Policy administration is a key revenue driver for Turaco. This role sits within the Insurance Operations Division and is responsible for ensuring accurate customer policy management, generating and analyzing reports, billing, and coordinating insurance administration processes. The position requires strong attention to detail, analytical ability, and effective stakeholder engagement to deliver efficient and compliant service.
Roles & Responsibilities
- Receive, review, and validate customer data
submitted by partners, ensuring completeness and accuracy.
- Communicate data discrepancies to partners
through the Partnerships team and provide timely support in resolving
issues.
- Upload validated policy data onto the internal
CRM (TACO), maintaining data integrity and compliance with turnaround
times.
- Maintain and update the Policy Administration
Turnaround Time (TAT) tracker for monthly reporting.
- Send renewal notices to clients and advise on
policy changes, where applicable.
- Generate and analyze data for partners,
underwriters, and internal management reporting.
- Create monthly billing reports, generate debit
notes, and coordinate with the Finance team for review, approval, and
payment.
- Update and maintain the Revenue Management
tracker to ensure the accurate capture of billed and collected premiums,
commissions, and fees.
- Ensure underwriters remit commissions and fees
within agreed turnaround times.
- Design and implement improved data analysis
methods to strengthen insurance operations reporting.
- Support audits and compliance reviews by
preparing accurate policy administration and billing records.
- Address client enquiries and feedback within the
timelines stipulated in the service charter and/or SLAs.
Key Qualifications:
- Live Turaco’s values – Push boundaries, Work
with excellence, and Profound respect for the individual.
- Bachelor’s degree in business, Marketing,
Microinsurance, Entrepreneurship, or a related field.
- Minimum of 2 years’ experience in microinsurance
or insurance operations, with demonstrated expertise in policy
administration/underwriting and reporting.
- Advanced proficiency in Microsoft Excel
(mandatory), including use of formulas, pivot tables, and data analysis
tools.
- Strong analytical and reporting skills.
- Excellent attention to detail and organizational
skills.
- Strong communication and stakeholder management
abilities.
- Strong track record of working in a fast-paced
environment.
- Familiarity with insurance operations systems
(CRM platforms) is an added advantage.
How to Apply
