Job Description
The Card
Operations Officer is responsible for managing and
executing all operational activities related to debit, credit, and card
acquiring products. This includes card issuance, transaction processing and
monitoring, dispute resolution through chargeback, and ensuring compliance with
regulatory, scheme and security standards. The role supports seamless card
services for customers while maintaining operational efficiency and risk
mitigation.
Key Responsibilities
- Transaction Processing & Monitoring
- Reconciliation & Reporting
- Customer Support & Dispute Resolution
Qualifications
Type of Qualification: First Degree
Experience Required
3-4 years
- Advanced understanding of finance and accounting
concepts and practices.
- General banking knowledge and working experience
within a financial institution performing reconciliation of card
transactions.
- Experience card operations management systems
and payment gateways
- Proficiency in MS Office tools
- Conversant with Card scheme rules
Additional Information
Behavioural Competencies:
- Developing Expertise
- Embracing Change
- Interacting with People
- Interpreting Data
- Resolving Conflict
- Upholding Standards
Technical Competencies:
- Client Relationship Management
- Collaboration
- Continuous Improvement
- Financial Acumen
- Operations Risk Management
- Reconciling Financial Records
How to Apply
