The successful candidate will report to the General Manager and will be responsible for all administrative support, coordinating staff activities, and ensuring a memorable and exceptional guest experience. The person will also be responsible for managing various human resource functions and ensuring that the hotel’s staff operations run smoothly. This role requires strong leadership skills, excellent communication abilities, and a thorough understanding of fast-paced hotel management.
Key Responsibilities
- Administrative assistance to the General Manager
with special projects and initiatives, and deliver staff performance
reports with accuracy and efficiency.
- Ensure compliance with health and safety
regulations, professional standards, and all requirements of the hotel.
- Regularly review guest feedback and implement
improvements to enhance overall guest experience.
- Handle sensitive information with discretion and
maintain confidentiality at all times.
- Manage the recruitment process, including
posting job vacancies, screening applications, conducting interviews, and
coordinating the onboarding process for new hires, including orientation
and training.
- Serve as a point of contact for employee
inquiries and concerns, address and resolve employee issues
professionally, foster a positive work environment, and promote employee
engagement.
- Promote health and safety practices in the
workplace, conduct safety and training sessions, and ensure compliance
with safety regulations.
- Organize employee engagement activities and
events, and implement strategies to retain top talent and reduce employee
turnover.
- To act as Duty Manager as required and any other
duties assigned by the General Manager
Academic Qualifications and Work
Experience
- Bachelor’s degree in Business Management,
Hospitality Management, Business Administration, or related field. A
master’s degree will be an added advantage.
- Minimum of two (2) years of relevant work
experience in hotel administrative roles or previous experience in a human
resource role, preferably in a 3-5 star hotel.
- Computer literate: Proficiency in Memory Soft
Software.
- Excellent organizational, multi-tasking, and
problem-solving skills.
- Strong leadership skills, attention to detail,
and customer-focused approach.
- Ability to work under pressure and handle
challenging situations with poise and professionalism.
- Critical thinker, creative, and
innovation-oriented.
- Must be a Kenyan citizen.
How to Apply
The
terms of service include a generous medical scheme, a house allowance, and a
commuting allowance.
Applicants
should provide full details of educational and professional qualifications,
work experience, present post and salary, applicant’s telephone number, and
e-mail address.
Copies
of certificates and testimonials should also be enclosed, giving the names and
addresses of three (3) referees who are conversant with the applicant’s
competence in the area of specialization.
Applicants
and Referees should write directly to:
Deputy
Vice-Chancellor (Administration & Finance)
Kenyatta University
P.O. BOX 43844 – 00100
NAIROBI
- Applications and letters from the referees
should be received not later than,
- Kenyatta University is an equal opportunity
employer, and canvassing will lead to automatic disqualification.
- Women and persons with disability are encouraged
to apply.
- Only shortlisted candidates will be contacted.
