Responsibilities
- Accountable to review and assess inventory levels, coordinating
daily goals and planning and adjust where needed in view of achieving
KPIs.
- You are accountable to ensure that productivity, quality and
customer satisfaction, are managed within own team and motivation of the
individuals and team to achieve the operational KPI’s.
- Being proactive in identifying improvement/enhancement opportunities
and be an active owner of seeking and sharing ideas for innovation in
business processes.
- Striving to provide excellent service to our members and clients.
- Ensure strong employee engagement within the team, including day to
day involvement, motivation, conflict management, training, well-being and
performance by providing coaching and skill development in collaboration
with the Communication Management Team.
- Ensure appropriate performance management actions are taken.
- Having quarterly check-in conversations with all team members.
- Promote a culture of continuous improvement and be fully accountable
for the implementation of new ways of working and the measurement of the
results in alignment with the broader.
- Communication Strategy and in coordination with the Management Team.
- Taking ownership of any escalated cases and provide updates to the
Team Senior Supervisor on any issues.
- Proactively address and/or escalate any risks to the Team Senior
Supervisor.
- Developing/maintaining proactive/effective business relationships,
both internally and externally to ensure a seamless delivery of service.
Actively encourage all team members to do likewise.
- Option to take over SPOC role for particular clients/accounts if
required.
- Being able to represent the organization during client visits,
absences, stakeholder meetings, or act as a relationship manager towards
some of our strategic partners.
Skills & Knowledge
- Strong performance track record.
- International mind-set, with holistic view and able to work remotely
with peers across locations.
- 3 years of Cigna experience, or 2 years relevant leadership
experience in other functions/companies.
- Experience and/or interest in coaching, managing, developing and
motivating individuals.
- Experience and/or interest in conflict management.
- Experience in complaint management – with a proven track record in
improving customer service standards.
- Strong communication and presentation skills, and knowledge of
Window tools, e.g. Excel, PowerPoint, Windows.
- A growth mind-set with a positive attitude towards change and the
ability to play an active role in implementing change initiatives.
- Excellent interpersonal skills: strong empathy and listening skills,
strong articulation and communications skills, passionate.
- Competency to build a team and create an atmosphere of positive
collaboration, innovation and creative solutioning among the team members.
- Action-orientated problem-solving attitude.
- Excellent organization, planning and prioritization skills.
- Able to seek out best practice to effectively deal with diverse,
complex and highly sensitive issues.
- Results orientated – ability to cascade and translate goals,
establish plans and manage work to achieve desired outcomes. Create
meaningful business-related metrics and track progress/results.
- Accountability – assume ownership for achieving personal results and
collective team goals.
What we are looking for
- We are seeking individuals who thrive in collaborative environments,
are passionate about driving meaningful change, and are excited to grow in
a company that prioritizes its people.
How to Apply
