Senior Manager, Digital Platforms & Infrastructure Applications Management
Job Purpose:
The Senior Manager – Digital Platforms and Infrastructure
Applications is responsible for leading the global management, modernisation,
and operational support of the organization’s shared digital platforms. This
includes Microsoft 365 productivity tools, Box, cloud databases, and legacy
systems such as Domino. The role plays a critical part in driving platform
consolidation, enabling secure and scalable collaboration services, and
supporting digital workplace adoption across both global offices and field offices.
As a key leader within the Infrastructure & Operations function, this role
partners closely with teams across Cybersecurity, Architecture, TBM (Digital
Workplace, Governance), Field IT, and Application Support to ensure end-to-end
performance, user satisfaction, and modernization of the digital platforms’
ecosystem.
Responsibilities
- Oversee
the operational delivery and lifecycle management of shared collaboration
and productivity platforms including Microsoft 365, Box, cloud-native
databases, and Domino servers.
- Drive
modernization of the shared application environment, leading efforts to
decommission legacy platforms and migrate to scalable, cloud-native
solutions.
- Ensure
platforms are secure, compliant, and optimized for both field and office
environments, in collaboration with the Cybersecurity team.
- Oversee
technical operations, system upgrades, licensing, and vendor management
across shared applications.
- Partner
with Architecture and ITSM teams to ensure platform integration, service
reliability, and alignment with governance standards.
- Act
as a senior escalation point for major incidents, critical risks, and
operational challenges, ensuring timely resolution and stakeholder
communication.
- Collaborate
across GTD business units to ensure consistent delivery, platform
usability, and continuous improvement.
- Collaborate
with the Digital Workplace team (under TBM) to support adoption goals,
contribute to platform governance, and ensure operational readiness of
roadmap initiatives.
- Coach
and mentor teams in Agile ways of working, fostering iterative delivery
and platform evolution.
- Provide
platform support guidance to regional and field IT teams, ensuring
accessibility and functionality in low-connectivity settings.
- Contribute
to adoption strategies of the digital workplace in partnership with the
TBM team.
- Work
collaboratively within Agile teams, embracing iterative delivery,
continuous improvement, and adaptive planning as part of the
organization’s new ways of working.
Qualifications
- Bachelor’s
Degree in Computer Science, Information Systems, or other related field.
Or equivalent work experience.
- Requires
experience in supervising and building relationships with people at a
variety of levels.
- Typically
has 7 to 10 years of relevant IT and business work experience.
- Requires
demonstrated ability to launch and deliver a single IT project on time and
within budget.
- Strong
technical understanding of Microsoft 365, cloud database environments
(e.g., Azure SQL), Box, and Domino.
- Demonstrated
success in managing platform transitions, system upgrades, and
modernization programs.
- Working
knowledge of Agile delivery methods and coaching teams in iterative
improvement.
- Foundational
knowledge of Agile principles and practices, with the ability to
contribute effectively in cross-functional Agile teams.
- Security-first
mindset with experience in identity, access management, and data
compliance.
- Excellent
collaboration and stakeholder engagement skills across global,
cross-functional teams.
- Experience
working in humanitarian or decentralized global organizations is
desirable.
How to Apply
