To build, develop and deliver a training program for d.light at the regional level that provides the sales teams with the training resources and tools to improve performance and deliver customer satisfaction whilst adhering to the d.light mission and core values of the business.
Responsibilities
R&Rs
- Conducts
regular training needs analysis to determine the most relevant and
cost-effective training solutions for sales teams and the Service Center
team that will improve individual / team knowledge, skills, and in turn
business performance
- Works
with the HRM / Heads of Sales / Regional Business Managers to identify the
training requirements tailored to the business needs and individual PDPs;
determines the priorities and plans a 6-month rolling cycle to create a
Regional training calendar
- Contributes
to the design, development and production of training materials, documents
and manuals to ensure consistency and quality of content and delivery to
meet the specific needs of the regional training program.
- Provides
coaching and development to the sales team and Service center staff to
ensure effective implementation of all new and existing field and
classroom based training programs
- Assists
with the induction and training for new regional staff; works with the
Regional Business Manager to ensure quality standards are met, identify
any immediate training needs and provides the appropriate training
- Evaluates
and reviews training materials and tools utilized on the regions, updates
as appropriate to ensure maximum effectiveness
- Works
closely with the Regional Business Managers to ensure thorough
implementation and evaluation of the training programs
KPIs
- Total
Hours Of Training
- Training
Penetration Rate
- Training
Impact
Qualifications
- Experience
of designing, developing and delivering training program
- Experience
of conducting training needs analysis
- Excellent
presentation and facilitation skills
- Excellent
written and verbal communication skills
- Ability
to build relationships with internal and external partners
- Ability
to use MS office applications – PowerPoint, Word, Excel & Outlook
- High
attention to detail
- Well
developed coaching skills
- Excellent
organization skills – able to prioritize
- Flexible
and adaptable approach
How to Apply
