Deputy Director, Market Conduct, Job in Kenya - RBA

Job Purpose

The Deputy Director, Market Conduct and Industry Development is responsible for formulating and implementing policies and guidelines that support protection of the interests of members and sponsors & development of the retirement benefits sector.

Job Requirements

  • Bachelor’s Degree in any of the following: finance, accounting, actuarial sciences, economics, law, social security or its equivalent qualification from a recognized institution.
  • Master’s degree in any of the following: finance, business administration, actuarial sciences, economics, law, social security or its equivalent qualification from a recognized institution.
  • Relevant professional qualification and membership to a professional body, in good standing, where applicable
  • A certificate in a management course lasting not less than four (4) weeks.
  • At least ten (10) years’ relevant work experience with at least five (5) years’ experience in a managerial role
  • Demonstrated merit and ability as reflected in work performance
  • Proficiency in computer applications; and,
  • Fulfils the requirements of Chapter 6 of the Constitution.

Key Competencies and Skills


  • Managerial skills and ability to lead teams.
  • Mentoring and coaching skills.
  • Writing, communication and reporting skills.
  • Interpersonal skills; and
  • Team player.

Market Conduct Function

  • Managing the development of guidelines, strategies and programs that support the protection of interests of members and sponsors, stakeholder education and proper market conduct in the retirement benefits industry.
  • Ensuring the effective handling of complaints and disputes arising from scheme members and other stakeholders and communicating decisions thereof.
  • Providing guidance on stakeholder education programmes and ensuring budgetary resources for the programmes are effectively utilized.
  • Reviewing compliance reports on governance in schemes by service providers.
  • Periodic review of programs executed through the Huduma Centers, reviewing the framework and submission of reports.
  • Reviewing information on consumer protection, governance and stakeholder education programs that is availed on the Authority’s website, media reports and other information portals and giving guidance as necessary.
  • Coordinating the development, implementation, monitoring and reporting of departmental work plan, budget and procurement plan.
  • Coordinating the review, development and implementation of the Standard Operating Procedures in Quality Management Systems of audit recommendations; and
  • Monitoring and reporting on performance progress and risk mitigation activities.

Industry Development Function

  • Overseeing the formulation and implementation of consumer education, public financial education, outreach and industry development guidelines, strategies and programs to support the growth of the retirement benefits industry.
  • Implementing Board and Management resolutions and preparing progress reports on consumer education, public financial education, outreach and industry development programs.
  • Liaising with local, regional and global institutions on consumer education, public financial education, financial inclusion and best practice.
  • Reviewing compliance reports on consumer education, public financial education, outreach and industry development.
  • Overseeing collaboration in the carrying out of surveys on emerging consumer protection and public financial education needs in the RB industry.
  • Overseeing review and development of quality management system and implementation of quality management systems audit recommendations.
  • Assisting in the development and presentation of Board papers.
  • Providing leadership and managing talent in the Department.
  • Coordinating the development, implementation, monitoring and reporting of departmental work plan, budget and procurement plan.
  • Supervise, appraise and ensure the development of staff.
  • Monitoring and reporting on performance progress and risk mitigation activities.
  • Strategic thinking and analytical skills.

How to Apply

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