Job Summary
We are
looking for a proactive and customer-focused Customer Success Intern to join
our team. This role is designed for fresh graduates eager to build a career in
client support and success management. As part of our Customer Success team,
you will learn how to build and maintain strong client relationships, ensuring
that customers derive maximum value from our solutions.
Key
Responsibilities
- Client
Onboarding: Assist
in configuring, training, and guiding new clients through initial platform
setup and best practices for solution adoption.
- Ongoing
Support: Respond
to client inquiries, troubleshoot basic issues, and escalate complex
problems to relevant technical teams for prompt resolution.
- Customer
Feedback: Gather,
document, and analyze feedback on product features and user experience to
inform product improvements and enhance customer satisfaction.
- Relationship
Building: Collaborate
with account managers and senior Customer Success specialists to identify
upsell and cross-sell opportunities that align with client objectives.
- Resource
Development: Help
create and maintain user guides, FAQs, training videos, and other
resources that empower clients to maximize platform usage.
Requirements
- Bachelor’s
degree in Business Administration, Information Technology, Communicatons
or a related field.
- Clear,
professional, and empathetic communication abilities to engage with
clients and internal stakeholders.
- Detail-oriented
and proactive in identifying solutions to customer challenges.
- Ability to work
collaboratively in a team and independently when required.
- Interest in
customer success, IT solutions, and SaaS platforms.
- Familiarity
with CRM tools and support systems is a plus.
What
We Offer
- Hands-on
experience with industry-leading SaaS and IT solutions.
- One-on-one
mentorship and training from seasoned Customer Success professionals.
- Opportunities
for career growth, including potential full-time employment upon
internship completion.
How to
Apply
Interested
candidates are invited to submit their resume to careers@tierdata.co.ke with
the subject line ‘Customer Success Application – [Your Name]’.
Tier
Data Limited is an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
