The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
Primary
Responsibilities:
- Authorize
teller vouchers within authorized limits in the Core Banking System as
they are being processed.
- Reconcile
cash at the end of the day through a physical cash count and monitor
intra-day cash limits for the tellers.
- Confirm
instructions and cheque payments with clients and Branches.
- Authorize
prepaid cards services such as refunds.
- Custodian
of Debit and Credit card PIN mailers and ensuring there destruction when
not collected.
- Monitor
ATMs and loading cash as and when needed.
- Ensure
safe custody of cash and serialized stationery.
- Liaise
with Central Cash Management for cash requirement and repatriation.
- Retrieve
cash and cheque deposits from the ATM.
- Work
in liaison with the Branch Operations Manager for maintenance of all
equipment in the Cash department.
- Conduct
EOM reconciliations and statistics/Branch metrics.
- Respond
to cash related queries.
- Monitor
activities in the Banking hall through the CCTV.
- Coach,
mentor and train Tellers.
- Engage
in performance and leave management of Tellers.
- Cross
sell the Bank’s products and services.
Person
Specifications
- Bachelor’s
degree in a Business related field from a recognized institution
- Part
completion of CPA (K), ACCA or its equivalent.
- At
three years’ relevant experience.
- Excellent
communication and interpersonal skills;
- Excellent
planning and organization skills; and
- Good
people management skills.
How to
Apply
