Responsibilities
- Processing
and paying of all non-risk Individual Life claims as and when they are
due. Both New and Old Book. (Full and Partial Maturities, loans,
cancellations, refunds, surrenders)
- Maintain
and reconcile records of payments made to clients in liaison with the
finance function. Both New and Old Book
- Addressing
enquiries and giving feedback to clients within the timelines as
stipulated in the Service Charter and/or SLAs signed with respective
clients through all means available.
- Maintaining
constant engagement and follow up with clients on pending payments to
ensure that they are paid.
- Proactively
work with team members to effect stop orders on matured, cancelled and
surrendered policies.
- Prepare
weekly and monthly reports on payments made, pending payments and claims
activity
- Proactively
maintain claims data to identify trends, gaps, risks and opportunities and
share them with the team; use the insights to build innovative ways to
improve APA Life claims experience.
- Identify
opportunities and make recommendations to management to improve claims
operational processes and practices.
- Any
other duties/tasks as assigned by the company from time to time
Qualifications
- Bachelor’s
degree in Business related field / Insurance or an equivalent.
Job Skills and
Requirements
- Accounting
skills
- Excellent
interpersonal and communication skills
- A
strong team player
- Strong
in reviews, analysis and reporting
- Customer
focused with strong attention to detail
- Demonstrated
ability to take initiatives and be resourceful
- Strong
administrative and organisational skills
- Demonstrated
time management skills and ability to manage multiple priorities within
set TATs
- Tech
savvy – able to find new and exciting ways to use technology to improve
service delivery
Professional
Qualifications
- Attained
or progress in relevant qualification CPA/ACII/AIIK/LOMA is an added
advantage
Experience
1-year relevant experience
How to Apply
