Description
- We
are currently recruiting for Airport Services Agent in Nairobi, Kenya.
- As
an Airport Services Agent, you will support the operation by providing
five-star service to customers at the airport terminal and help create an
enjoyable airport environment for customers whilst travelling. You will
ensure a quality service and adherence to safety policies and security
standards.
Specific accountabilities include:
- Liaising
with check-in, transfer desk and other related areas for the smooth
acceptance of passengers.
- Escorting
and directing arriving and departing passengers to the respective areas
such as hotel desk, visa counter, transfer desk, premium lounges and
boarding gates.
- Assisting
the Duty Officer in handling company materials and records.
- Liaising
with the Ground Handling agent (GHA) for quick processing of hotel and
transfer passengers.
- Ensuring
passengers are assisted smoothly through airport facilities.
- Performing
other related duties for the purpose of ensuring the efficient and
effective functioning of the work unit.
- Supervising
GHA staff during all flights to ensure Qatar Airways standards of service
quality is maintained.
- Organizing
check-in counters and coordinating documentation issues.
Be part of an extraordinary story
- Your
skills. Your imagination. Your ambition. Here, there are no boundaries to
your potential and the impact you can make. You’ll find infinite
opportunities to grow and work on the biggest, most rewarding challenges
that will build your skills and experience. You have the chance to be a
part of our future, and build the life you want while being part of an
international community. Our best is here and still to come. To us,
impossible is only a challenge. Join us as we dare to achieve what’s never
been done before. Together, everything is possible.
Qualifications
The successful candidate will have:
- High
School Qualification
- Minimum
2 years of job-related experience required with at least 1 year of
relevant experience in Airline/ Travel Industry/ Hospitality Institute
- Excellent
communication skills with fluency in English language
- High
energy and positive attitude are necessary to perform well in this very
high pressured and demanding environment
- High
level of computer literacy
- Excellent
customer focus and service delivery
- Good
interpersonal skills and strong team orientation
How to Apply
