Basic job summary:
- The Job holder
will be responsible for assisting the Operations Manager in the timely
provision of food and beverages at the special functions and the
restaurants while maintaining a clean environment.
Duties
& Responsibilities:
Staff
Management
- Supervise and
coordinate the activities of restaurant staff, including servers, and
stewards.
- Schedule shifts
and assign tasks to ensure adequate staffing levels during peak and
offpeak hours.
- Train new
employees on restaurant policies, procedures, and customer service
standards.
- Monitor staff
performance, provide feedback, and conduct performance reviews.
Customer Service
- Ensure that
customers receive high-quality service and address any complaints or
issues promptly.
- Greet and
interact with customers to ensure a positive dining experience.
- Handle special
requests and accommodate dietary restrictions or allergies as may be
required from time to time.
Operations
Management
- Oversee the
day-to-day operations of service of food and beverage and ensure
efficiency and effectiveness.
- Monitor
inventory levels of food, beverages, and supplies, and place orders as
needed.
- Ensure that the
restaurant complies with health and safety regulations and standards.
- Conduct regular
inspections to ensure cleanliness and organization in all areas of the
restaurant.
Financial
Management
- Assist in
managing the restaurant’s budget and controlling costs to maximize
profitability.
- Monitor sales
and revenue and prepare financial reports for management.
Quality
Control
- Ensure that
food and beverages are prepared and served according to the restaurant’s
standards.
- Monitor portion
sizes and presentation to maintain consistency.
- Address and
resolve any issues related to food quality or preparation.
Event
Coordination
- Plan and
coordinate special events, private parties, and catering orders.
- To record all
events details via the events system for reconciliation purposes by the
finance team.
- Work with
customers to customize menus and ensure successful event execution
Marketing
and Promotion
- Assist in
implementing marketing strategies to attract new customers and retain
existing ones.
- Promote special
offers, seasonal menus, and events to increase sales and customer
engagement.
Record
Keeping
- Maintain
accurate records of sales, inventory, employee performance, and customer
feedback.
- Prepare reports
for management to review operational performance and areas for improvement
Minimum
Academic Qualifications:
- Diploma in Food
Production, Food and Beverage, or any other related field from a
recognized institution
- Professional
course in leadership will be an added advantage
Experience:
- At least 2
years relevant work experience in a busy environment with at least 2 in a
supervisory role
Competencies
and Attributes
- Strong
analytical skills
- Attention to
details
- Excellent
communication skills
- Good
understanding of MS Suite
How To
Apply
Are
you qualified for this position and interested in working with us? We would
like to hear from you. Kindly send us a copy of your updated resume and letter
of application (ONLY) quoting “Restaurant Supervisor” on the subject line
to recruitment@strathmore.edu by 4 th June 2025. Due to the
large number of applications, we may receive, kindly note that only the
shortlisted candidates will be contacted.
